Even though 99.8% of transactions on the Delcampe website are completed successfully, it is better to be safe than sorry. That is why we are writing this short reminder to help you avoid any unpleasant surprises.
The first line of defence against scam attempts is your vigilance!
First and foremost, avoid contact by email and use Delcampe’s secure messaging service. Our interface allows you to complete the entire transaction with complete peace of mind without having to communicate via emails outside the site. This messaging service is unique to you and ensures that you are communicating with the right person!
Be supportive of other website: if you detect a suspicious item or an attempt to scam, please report to us via the “Report this item” link on each item page. This will help us keep the site as clean as possible and close the accounts of malicious users.
As a seller, we also recommend the following specific tips:
- Always be wary of off-site sales offers: in addition to depriving Delcampe of the commission it needs to operate, Delcampe will not be able to assist you or follow up on a transaction in case of difficulty. Furthermore, you will not be able to close the transaction on the website. Invite your buyers to send you their bids through our interface.
- Send your payment requests via the ‘My sold items’ page: your buyers will then be certain of the origin of the payment requests and you will be able to easily track your sales from the ‘My sold items’ page.
- Ship the sold items to the buyer’s address listed on the relevant sales page, on the payment request or on the delivery note, as specified in the Delcampe Charter. Please be vigilant, as this process can be exploited by scammers during the summer to recover items.
Thank you for reading these tips. . We hope you will continue to make secure transactions on www.delcampe.net, the collectors’ marketplace.
