Since 29 June, and as previously announced, bank transfers are now used solely to pay for a transaction directly. It is therefore no longer possible to top up your Delcampe balance via bank transfer and then use that balance to pay for your purchases.
Each bank transfer to Delcampe must correspond to a specific transaction and include the relevant reference.
Any unsuccessful transfer (missing reference or incorrect amount) will be rejected and refunded to your bank account (the timeframe depends on your bank).
For further information, please see the following articles:
I can no longer top up my balance: why?
My transfer hasn’t gone through. Why?
If you wish to pay by bank transfer, select the ‘Bank transfer’ option in the payment request.
You must provide:
• the exact amount shown in the transaction;
• the 5-digit reference number shown in the payment instructions.
These two details enable us to link your transfer to the correct payment request. The amount is credited directly to your seller’s balance.
If the amount or reference (code) is missing or incorrect, the transfer cannot be linked to the transaction and will be rejected. It will be refunded to you. You will need to repeat the transfer, ensuring you use the correct amount and reference. It is therefore very important to take care with this.
For more information on paying by bank transfer, please see our dedicated article.
I’ve made a purchase and would like to pay by bank transfer. How do I do this?
We thank you in advance for adapting your procedures to this rule, which has been put in place to prevent money laundering. We wish you all the best with your transactions on Delcampe!
 will be rejected and refunded […]){kind=link}
It is sad it is no longer possible to add funds to my Delcampe balance, as it cuts down what i want to buy as it was easy to top it up.
Regards,
Keith
Hello Keith,
You can still pay for your purchases by bank transfer, but you’ll need to settle your invoice in one go. Unfortunately, it is no longer possible to top up your balance due to security measures relating to money laundering.
We understand your frustration, as this used to work very well. However, if you link a credit card, you’ll still be able to make instant purchases.
Best regards,
Héloïse
Bonjour
J ai essayé de payer par carte bancaire plusieurs fois, sans succès
Comment puis je faire ??
Bonjour,
Je vous invite à prendre contact avec notre Service Clientèle qui pourra directement voir avec vous pourquoi cela n’a pas fonctionner. Voici le lien pour les joindre :
http://www.delcampe.net/fr/contact
Bien cordialement,
Héloïse
The main problem is that you still insist on explaining on your help page “This change simplifies the payment process and saves you time.”, which is absolutely not true! It makes everything more complicated. I don’t understand why you are not clearly stating that we all are forced to this stupid handling way by legal issues. That would at least make it more understandable for your users.
I have always paid with PayPal or Mango.Can I continue to pay using them to pay y Delcampe?
Please inform me.
Thank you.
Barry
Hello,
Yes sure. Nothing changes except for those who paid by bank tranfers.
Best regards
Héloïse
I have a small balance left. How can I apply that to a next purchase? The amount is too small (and the identity verification issues too cumbersome) to remit it back to the sending account.
Hello,
Go to the ‘Payments’ tab. In the last line of your bank transfer details, you should find a link labelled ‘Get my money back’, which will allow you to receive this small amount into your account.
Kind regards,
Héloïse
I cant seem to log in I get this big red bar about banking
Hello,
It’s normal you have to make a checking of your account. Please do it. Don’t hesistate to contact our Customer Service if you have any questions http://www.delcampe.net/en-gb/contact
Best regards,
Héloïse